Refund Policy – medstirs.com

NEW PATIENTS GET $100 OFF FIRST MONTH PURCHASE

Returns and Refunds

We do not issue refunds for prescription products that are being prepared for shipment or have shipped.

Our team needs a minimum of 48 hours notice prior to your next order processing date in order to cancel or make adjustments to your subscription.

To avoid associated fees, kindly complete a cancellation form 48 hours prior to your next billing cycle.

In the event that we are not able to stop a shipment in time prior to the treatment being dispatched, you may be entitled to a refund if you have given 48-hour notice but still received a charge.

For purchasers of our multi-month plans, no refund will be given once your subscription begins and you have received your first month of supply.

You may be eligible for a partial refund if your doctor determines the protocol is not appropriate for you.

MedStirs does not guarantee that medication will be prescribed by the attending clinician/physician as they may determine medication is not medically necessary and/or, does not meet prescription policy or is not telemedicine appropriate. A partial refund, excluding the cost of the clinician/physician visit, may be provided on the basis that medication was not prescribed.

For patients on monthly treatment plans, please be sure to check your email/SMS monthly to renew your treatment. Failure to complete a medical intake form will result in a $100 medical processing fee.

Due to the nature of our service, we are unable to offer physical returns of products for re-use or re-sale, please dispose of unwanted or expired medications at your local pharmacy.

If you feel we’ve made an error with your purchase, please contact us via email at support@medstirs.com or directly via our help chat website on our website

Frequently Asked Questions

MedStirs is a leading telemedicine company with licensed medical professionals across all 50 states. We specialize in convenient online wellness treatments, including weight loss, testosterone therapy, insomnia care, sexual health solutions, and more. Our advanced blood panels provide an in-depth analysis that goes beyond standard medical blood work, delivering personalized insights to optimize your health.

MedStirs is available to everyone, regardless of gender. To use our services, you must meet the following criteria:

Be 18 years or older.
Be a resident of, or physically located in, one of the 50 states where we operate.
Have a demonstrated medical need for treatment. For certain conditions (such as hormone therapy), this may require recent lab results. If you need diagnostic lab work, we’ve got you covered.

Our Treatments
Our streamlined process is simple and accessible from your computer or mobile device. Here’s how it works:
1. Select and purchase the treatment you need.
2. Complete a quick online intake form.
3. Have a consultation with a licensed doctor.
4. Receive your medication, delivered straight to your door.
Our Advanced Blood Panels
Our advanced blood protocols begin with an at-home blood draw and a comprehensive analysis conducted by top laboratories in the United States. Based on your unique results, our expert clinicians will design a personalized Custom Supplement Protocol (CSP) tailored to meet your specific health needs and goals.

Lab testing may be required before your provider prescribes GLP-1 medication, depending on your initial consultation. If needed, the required tests include:

Comprehensive Metabolic Panel (CMP)
Hemoglobin A1c
Thyroid-Stimulating Hormone (TSH)
Lipid Panel

If lab work is necessary, we will provide a requisition form during your consultation. In some cases, these labs may need to be repeated periodically to monitor how your body is responding to the treatment.

If you are not eligible for treatment, we will promptly refund your payment to the card on file within 12-24 hours.

Yes, your information is completely safe, confidential, and secure. We do not sell or share your data with third-party companies or service providers.

You can cancel your treatment plan at any time through our website—it's that simple.

[Verify Cancellation Policy HERE]

For Advanced Blood Panels:
Please note that blood draws and laboratory testing analysis are non-refundable.